The Turkish pantry, delivered.

In the cold season (27 October 2026 to 31 March 2027), chilled dairy ships by UPS Ground with gel packs in a foil liner. We do not use dry ice. Your state sets your zone and the ship days.

Two cases ship by air instead: zone D, and soft items to zone C. Air means UPS 2nd Day Air or Next Day Air Saver. From 1 April to 30 September 2027, all zones ship by air.

We ship to the 48 contiguous states and Washington, DC. We do not ship chilled items to PO boxes or APO/FPO/DPO addresses. We do not ship frozen items.

See shipping costs

Ship days depend on your zone. Zones A and D ship Monday to Wednesday. Zones B and C ship Monday and Tuesday. We never ship chilled orders on Thursday, Friday or Saturday.

Orders placed by 12:00 PM ET on a ship day for your zone ship the same day. Later orders ship the next ship day for your zone. Transit times are carrier estimates. We do not guarantee a delivery date.

We ship chilled items to the 48 contiguous states and Washington, DC. Zone A has 1-day transit: NY, NJ, CT, PA, DE, MA and RI. Zone B has 2-day transit: MD, DC, VA, OH, NH, VT, ME, NC and MI.

Zone C has 3-day transit: WV, KY, TN, SC, GA, IN, IL, WI, IA, AL, MO and MN. Zone D is every other state of the contiguous 48.

If your cart has a chilled item and your address is outside this area, you cannot check out. Remove the chilled item to ship the other items to that address. Shelf-stable items ship to the 48 contiguous US states and Washington, DC. We do not ship to Alaska, Hawaii, Puerto Rico, US territories or APO/FPO/DPO addresses.

Soft items are yogurt, ayran, labneh, cream and fresh soft cheese. They ship by ground to zones A and B. They do not ship by ground to zone C.

In zone C, a soft item ships only by UPS 2nd Day Air or Next Day Air Saver. You can also remove it from your cart. Hard and semi-hard cheese and butter ship by ground to zone C.

See shipping costs

Soft items are yogurt, ayran, labneh, cream and fresh soft cheese. Soft items ship by ground to zones A and B. They do not ship by ground to zone C. Zone C states are WV, KY, TN, SC, GA, IN, IL, WI, IA, AL, MO and MN.

Ground takes an estimated 3 days to zone C. In zone C, soft items ship by UPS 2nd Day Air or Next Day Air Saver. Zone D also ships by air. Shipping is calculated at checkout.

In zone C, you have three options. Remove the soft items from your cart. Order the soft items by air. Or order hard or semi-hard cheese and butter, which ship by ground.

If your zone C cart has soft items and hard items, all chilled items ship by air. Remove the soft items to ship the rest by ground.

See shipping costs

Free standard shipping on $25+ applies to shelf-stable items. Chilled items ship in an insulated box with gel packs. Shipping is calculated at checkout.

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Yes. Checkout shows one Shipping line for the whole order. You cannot choose a faster service for the shelf-stable part of the order.

Chilled items do not count toward the free standard shipping amount for shelf-stable items.

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When the weather at your address is above 75°F, we may upgrade your box to air at no extra charge. We make this choice for each order.

Tell us within 24 hours of delivery. Email istanbulgrandbazaarsocial@gmail.com or call (929) 949-7810. Send your order number and photos of the item, the gel pack and the box.

If a chilled item arrives late or warm and we approve your report, we refund the chilled items or send them again. You choose which one. If you choose a refund, we also refund what you paid to ship the chilled items. If you choose to have them sent again, we do not refund shipping. We do not refund pantry items in the same order for this reason.

If a chilled item arrives damaged or wrong and we approve your report, we refund the item or send it again. We choose which one.

No. Chilled items are perishable and are final sale. We do not accept returns of chilled items. If a chilled item arrives damaged, wrong or warm, report it within 24 hours of delivery, as above. Details: refund policy.

We ship to the 48 contiguous US states and Washington, DC. We do not ship to Alaska, Hawaii, Puerto Rico, US territories or APO/FPO addresses. Most items we ship are shelf-stable. Chilled dairy ships with gel packs: see Chilled & dairy above. We do not ship frozen items.

Standard shipping is free on orders of $25 or more on shelf-stable items, before discount codes. Shipping is calculated at checkout. Checkout shows the shipping price and delivery estimate before you pay. See shipping costs.

We pack orders in 1-2 business days. The delivery estimate for each shipping option is shown at checkout before you pay.

Contact us with a photo and we will make it right. Details: Refund policy.

Yes. Pick up at Istanbul Grand Bazaar, 2189 Hylan Blvd, Staten Island, NY 10306. The product page shows if pickup is available for the item. It shows when the order is ready (usually in 2 hours). We are open daily 7 AM-midnight. Local customers can also pick up through Mercato or get delivery through Instacart.